Enterprise Service Management
Empower Your Business With Extended Service Management
Effective services are as important as having them in place! The changing buyer preferences show a rising demand for end-user experience across every industry today. While innovation continues to be the deciding factor, effective utilization of the existing gamut of solutions is becoming more critical than ever.
That’s where the challenge began for firms having a parallel focus on innovation and service offerings to witness the expected business growth. And here is where ‘Service Management’ comes into the picture!
What is Enterprise Service Management?
With technology evolution, Service Management altogether took a different form, with the Information Technology (IT) department becoming a key element in every firm. Within this scope lies IT Systems Management (ITSM) and Enterprise Service Management (ESM) ‘as the practice of applying ITSM across the organization’!
By applying ITSM across all areas, ESM brought a new pace in organizational functioning through enhanced performance, improved efficiency, and service delivery.
How Does Enterprise Service Management (ESM) Help?
Understanding ITSM helps us know how ESM performs, as the latter is a mere reflection of the previous.
As a holistic approach to ITSM, ESM implements:
- Service management principles
- Services supported by technology, including help desks, service requests, self-service options with robust knowledge management, chat applications, and more.
ESM broadens the service management strategy within an organization taking it to other areas of the business ‘beyond IT’ through ITSM principles. In its gamut of services, ESM solutions help you track critical aspects of business resources such as assets, people, service requests, orders, challenges, and more.
By doing so, ESM offerings transform overall service design, performance, and transition in line with the organization’s business needs and end-user satisfaction. Upon a full-fledged implementation, ESM does more to empower your business. Willing to have one for your organization?
Have a Glance at Veritis Advisory!
Enterprise Service Management (ESM) is a portfolio enhancement for your firm, adding to your business value in terms of cost savings and enhanced services. All to ensure your client’s satisfaction, isn’t it?
This is where most companies think of moving from being infrastructure-centric to service-centric businesses, which involves:
- Maintaining an effective system of records
- Standardizing key processes
- Manage legacy systems
- Develop custom applications
- The continuous evolution of service models
Veritis Can Do This for You!
Under IT advisory consulting solutions, Veritis Enterprise Service Management (ESM) Services cover diverse technologies and domains that can help you achieve a good Return on Investment (ROI). Our industry’s benchmark solutions can help you build trust, transparency, and overall business efficiency.
Get in touch! We have a good deal for you!