{"id":3448,"date":"2018-07-13T06:28:03","date_gmt":"2018-07-13T06:28:03","guid":{"rendered":"https:\/\/www.veritis.com\/?post_type=case_study&amp;p=3448"},"modified":"2018-07-13T06:28:03","modified_gmt":"2018-07-13T06:28:03","slug":"it-infrastructure-support-to-telecom-service-provider","status":"publish","type":"case_study","link":"https:\/\/demolobby.com\/veritisbeta\/case-studies\/it-infrastructure-support-to-telecom-service-provider\/","title":{"rendered":"IT Infrastructure Support to Telecom Service Provider"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-10369 size-full\" title=\"IT Infrastructure Support to Telecom Service Provider\" src=\"https:\/\/veritis.com\/wp-content\/uploads\/2018\/07\/IT-Infrastructure-Support-to-Telecom-Service-Provider-veritis.jpg\" alt=\"IT Infrastructure Support to Telecom Service Provider\" width=\"800\" height=\"450\" \/><\/p>\n<h3>Client Information<\/h3>\n<p>The client is a multinational telecommunications service provider. Hailing from the telecommunications and mass media industry background, the client has been actively into mobile, digital media, broadband, fixed-line, telematics, Internet of things, among other vital services. It has an employee base of more than 100,000 personnel.<\/p>\n<h3>Client Requirements<\/h3>\n<p>The client required an all-round <a href=\"https:\/\/www.veritis.com\/solutions\/it-infrastructure-services\/\">IT infrastructure consulting support<\/a> to offer uninterrupted services to its wide range of consumer base using its TV applications in real-time.<\/p>\n<h3>Veritis Approach<\/h3>\n<p>As part of the project requirement, Veritis team of <a href=\"https:\/\/www.veritis.com\/solutions\/it-infrastructure-services\/\">IT infrastructure experts<\/a> performed the following tasks:<\/p>\n<ul>\n<li>Tier-3 support specialists identified the client\u2019s application-side issues impacting the customer service and analyzed the logs from the end-user devices to find the root cause.<\/li>\n<li>After identifying the concerning issues, the Veritis team of technical experts escalated the same to the development team for further analysis to implement a fix to address the issue.<\/li>\n<li><a href=\"https:\/\/www.veritis.com\/blog\/accelerate-business-growth-with-aws-cloud-migration\/\">Cloud Migration to AWS<\/a> through Re-Platform strategy. <a href=\"https:\/\/www.veritis.com\/solutions\/cloud\/\">Cloud services<\/a> integrated ELB EBS, S3, RDS, SNS, ECS and CloudWatch.<\/li>\n<\/ul>\n<h3>Client Challenge Areas<\/h3>\n<p><strong>Some of the key challenges addressed include:<\/strong><\/p>\n<ul>\n<li>Application crash while resuming the download of a movie<\/li>\n<li>Addressing application playback issues caused due to switching networks<\/li>\n<li>Error while adding customer preferences to the application service<\/li>\n<\/ul>\n<p><strong>Key Responsibilities Held<\/strong><br \/>\nVeritis team of technical experts performed various key responsibilities as part of the project.<\/p>\n<p><strong>Some of them are:<\/strong><\/p>\n<ul>\n<li>Monitor, analyze, troubleshoot and implement corrective actions of delivery systems<\/li>\n<li>Work with Development teams to resolve ongoing bugs related to services<\/li>\n<li>Communicate with front-line support groups and in some instances, with the customer to triage bugs\/issues<\/li>\n<li>Resolve network problems and outages<\/li>\n<li>Work with network team to improve network performance<\/li>\n<li>Fix communication issues between the router and mobile devices using Genie API<\/li>\n<li>Use IT management dashboards to monitor the file systems memory and service alerts<\/li>\n<li>Monitor authentication-related dashboard for alerts on Content Delivery Network (CDN) errors, processing errors and Quality of Experience (QoE) errors<\/li>\n<li>Monitor and configure performance tools within the industry\u2019s leading IT management tools<\/li>\n<\/ul>\n<h3>Environments Used<\/h3>\n<p>AWS, ONT, Unicast\/Multicast, QoS, QoE, Home-Routers, CDN, Medius, Science Logic, Callsign, Solarwinds, Graphana, Logstash, Kibana, Splunk, PVT, TCP\/IP, DNS and FTP<\/p>\n<h3>Value Delivered<\/h3>\n<p><a href=\"https:\/\/www.veritis.com\/\">Veritis team<\/a> of experts played a vital role in finding key issues impacting service and escalated for a quick fix, thus stopping an issue turning into an outage. Our service also helped the client increase their application reliability mitigating the streaming issues, making their services customer-friendly.<\/p>\n<p><a href=\"https:\/\/www.veritis.com\/contact\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3137\" src=\"https:\/\/www.veritis.com\/wp-content\/uploads\/2018\/07\/contact-us.png\" alt=\"Contact Us\" width=\"225\" height=\"56\" \/><\/a><\/p>\n","protected":false},"featured_media":10465,"parent":0,"menu_order":0,"template":"","class_list":["post-3448","case_study","type-case_study","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/demolobby.com\/veritisbeta\/wp-json\/wp\/v2\/case_study\/3448","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demolobby.com\/veritisbeta\/wp-json\/wp\/v2\/case_study"}],"about":[{"href":"https:\/\/demolobby.com\/veritisbeta\/wp-json\/wp\/v2\/types\/case_study"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/demolobby.com\/veritisbeta\/wp-json\/wp\/v2\/media\/10465"}],"wp:attachment":[{"href":"https:\/\/demolobby.com\/veritisbeta\/wp-json\/wp\/v2\/media?parent=3448"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}