{"id":3306,"date":"2018-07-06T06:06:43","date_gmt":"2018-07-06T06:06:43","guid":{"rendered":"https:\/\/www.veritis.com\/?post_type=case_study&p=3306"},"modified":"2025-05-12T12:58:04","modified_gmt":"2025-05-12T12:58:04","slug":"effective-it-server-infra-support-to-printing-imaging-industry","status":"publish","type":"case_study","link":"https:\/\/demolobby.com\/veritisbeta\/case-studies\/effective-it-server-infra-support-to-printing-imaging-industry\/","title":{"rendered":"Effective IT Server Infrastructure Support to Printing and Imaging Industry"},"content":{"rendered":"

\"IT<\/p>\n

Client Information<\/h3>\n

The client is one of the world\u2019s leading hardware manufacturers with expertise in printing, imaging and related products. Besides years-long experience in manufacturing and supply operations, the company\u2019s service offerings also include business process, document and enterprise content management, among others.<\/p>\n

Client Requirements<\/h3>\n

The client required IT development and related support for physical and virtual infrastructures and AWS cloud with a key focus on development and system support administration for IT infrastructure (AWS, Physical, VMware, UCS, NetApp and Nimble).<\/p>\n

Challenges Faced by the Client<\/h3>\n

1) Server Patching and Configuration Management<\/h4>\n

The client faced significant challenges with server patching and updating configuration management tools, leading to production issues and system downtimes. Regular patching without causing operational disruption was critical for the client\u2019s infrastructure.<\/p>\n

2) Manual Intervention in IT Infrastructure Management<\/h4>\n

The client\u2019s day-to-day IT infrastructure tasks, such as server maintenance, patching, and reconfiguration, required extensive manual intervention. This approach led to inefficiencies, slower production cycles, and a higher risk of human error, which affected system stability and performance.<\/p>\n

3) Maintaining Physical and Virtual Server Infrastructure<\/h4>\n

Given the scope and intricacy of operations, managing physical and virtual servers, including AWS cloud infrastructure, was challenging. The client needed a streamlined process for managing these diverse environments to ensure optimal performance and minimal downtime.<\/p>\n

4) Storage and System Maintenance<\/h4>\n

The client\u2019s storage systems, including NetApp and Nimble, required ongoing maintenance and efficient management. Any disruption in storage could impact user access and the overall performance of the IT infrastructure.<\/p>\n

Solutions Provided by Veritis<\/h3>\n

1) Automated Server Patching and Configuration Management<\/h4>\n

Veritis implemented automation tools like Puppet and Spacewalk to handle server patching and configuration management with minimal downtime. This eliminated the need for manual intervention, ensuring servers were patched regularly and efficiently without impacting production activities.<\/p>\n

2) Workflow Automation for IT Infrastructure Tasks<\/h4>\n

Veritis developed new workflows that automated daily infrastructure tasks, including server building, patching, and reconfiguration. This automation significantly reduced manual efforts, minimized errors, and streamlined operations for faster, more reliable system performance.<\/p>\n

3) Effective Management of Physical and Virtual Servers<\/h4>\n

Veritis provided comprehensive IT support for physical and virtual servers, including AWS cloud environments. By utilizing advanced tools like VMware vSphere, Cisco UCS, and Puppet, Veritis ensured seamless infrastructure management and minimized system outages.<\/p>\n

4) Optimized Storage and System Maintenance<\/h4>\n

Veritis managed and maintained the client\u2019s storage systems, including NetApp and Nimble, ensuring consistent performance and reliability. Through regular updates and proactive maintenance, Veritis helped the client avoid storage-related disruptions and ensured continuous access to data for users.<\/p>\n

Veritis Approach<\/h3>\n

Veritis approach to address the client requirements involved automation tools. Our team of experts worked on client\u2019s issues such as server patching and updating configuration management tools for easing production activity. Veritis Research and Development Services (RDS) team ensured effective server maintenance that reported no downtimes for very minimum maintenance activity.<\/p>\n

Key Responsibilities Held<\/h3>\n

As part of the project, Veritis team of technical experts were responsible for:<\/p>\n